Lasfit Support Team
Here at Lasfit, we know that sometimes, the delivery process doesn’t always go as planned. But it’s how we handle those unexpected moments — and how our customers respond — that truly defines the Lasfit experience.
This is the story of Ken Miller, a 2025 Chevy Colorado owner, and a delivery that took a little detour — but ended up strengthening trust on both sides.
The Concern: A “Delivered” Package That Was Nowhere in Sight
On September 13, Ken reached out with a situation we know can be super frustrating. He’d been waiting all day for his LED bulb order, only to see the tracking status marked as “delivered” — with no package in sight.
He called with a simple message but urgent request:
Missing order. Reshipping needed.
We’ve all been there — that moment of confusion and disappointment when something you’re counting on doesn’t arrive.
Our Response: No Questions Asked, Just Action
By Monday, September 15, we’d already taken action.
We replied to Ken, apologized for the mix-up by the carrier, and let him know a replacement package was on the way.
We believed him. And we wanted to make it right. Fast.
The Twist: A Good Neighbor & an Honest Customer
Shortly after we shipped the replacement, Ken wrote back with great news:
A neighbor had brought over the original package. It had been delivered to the wrong address — a simple human error in the delivery process.
Ken could have stayed quiet. He could have kept both packages.
But he didn’t.
He immediately let us know:
“There is no need to ship me a replacement, I have them. Thank you for the great customer service you have.”
That honesty meant everything to us.
A Second Twist: The Replacement Was Already En Route
Now the replacement package was already on its way.
We gave Ken the option to refuse delivery, or we’d send a prepaid return label. No hassle, no pressure.
But Ken surprised us again.
On September 25, he wrote:
“I would like to get charged instead of returning a duplicate order… I got 2 packages, wish to keep them.”
He loved the products so much, he wanted to keep the extra set — and was willing to pay for it.
Our Final Move: Honesty Deserves Appreciation
We sent Ken an invoice — but with a special 20% discount as a thank-you for his integrity and kindness throughout the process.
It was our way of saying:
We see you. We appreciate you. And we value your honesty.
The Happy Ending: A Glowing Review for a Complete Lighting Upgrade
On October 12, Ken left a detailed 5-star review for the LED bulbs he installed on his 2025 Chevy Colorado.
He shared:
“I have replaced all interior lights, turn signal lights, license plate, cargo light, 3rd brake light, reverse lights, and low beam headlights… These bulbs give a nice bright white appearance… Their customer service is great… I highly recommend these upgrade LED lights.”
What This Experience Taught Us
Ken’s situation was a powerful reminder that:
Trust should always come first.
Honesty builds lasting relationships.
Great service isn’t just solving problems — it’s treating people with respect from the first email to the last install.
Thank You, Ken
You turned a delivery hiccup into a moment of mutual respect. You're so communicative, so honest, or so kind.
That’s the kind of customer — and person — we’re honored to serve.
Drive bright,
Lasfit Customer Service
