Warranty for Quality-Related Issues
Requests within country of purchase
- We will take care of all quality-related issues with a REPLACEMENT or FULL REFUND including any return shipping costs. Please note: Any provided shipping labels must be used within 10 days of purchase.
For purchases made through other retailers:
- Other retailers’ after-sales support policies will vary. Please contact the retailer directly for specific guidance on their warranty process. If you get any warranty trouble with LASFIT brand, you could contact LASFIT directly, we'll solve it for you for 100% sure!
Unauthorized reselling of LASFIT products is strictly prohibited and we can't honor the warranty if purchasing from the unauthorized reseller.
1. What isn’t covered by the warranty?
- Purchases from unauthorized resellers
- Improperly operated devices
- Lost or stolen products
- Non-quality-related issues (after 45 days of purchase)
2. When does the warranty begin?
- It begins the day you place your order.
3. How do I claim the warranty?
- Before submitting a warranty claim, please refer to the specific FAQs for your product and attempt all troubleshooting suggestions.
- If you believe the item is defective and under warranty, please submit a Return or Exchange request on the product’s support page, or contact us.
4. What is a valid proof of purchase?
- An Amazon order number or eBay username or a purchase made through www.lasfit.com.
- A dated sales receipt from an authorized LASFIT Reseller that shows a description of the product along with its price.
5. What if I don’t have any proof of purchase?
- If you made your purchase through www.lasfit.com, never worry about it, we could locate your order information using your email address, name or shipping address.
- If you made your purchase through an authorized LASFIT reseller, you may contact the reseller to see if they can provide a copy of your receipt.
- If the product was a gift, you may ask the giver to provide you with a copy of the receipt or claim the warranty on your behalf.
6. Will the warranty be renewed if my product is replaced?
- The warranty continues from the date of your original purchase. It won’t be renewed after a replacement has been provided.