Lasfit Support Team
At Lasfit, we don’t just sell parts — we build relationships. And sometimes, those relationships span years, vehicles, and countless miles of trust.
This is the story of Mehdi Gholami — a customer who’s been with us since 2018 — and how a simple turn signal question became another chapter in our journey together.
The Email That Started It All
On March 29, Mehdi reached out with a thoughtful and detailed message. He’d just installed our new-generation turn signals on his 2021 Toyota Highlander Limited Hybrid, but noticed something off: the front switchback bulbs only activated as turn signals — not as parking or daytime running lights.
As a long-time Lasfit user, he knew our quality. But he wondered: Did I get the right version for my trim?
He wasn’t frustrated — he was curious. And he kindly asked if he could exchange them for the single-color amber bulbs, like the ones he’d installed in the rear.
What stood out wasn’t just his tone — it was his loyalty. He took time to praise our shipping speed and efficiency, reminding us:
“I have been a loyal customer of your brand since 2018… I’ve always been extremely satisfied with the exceptional quality and durability of your products.”
Messages like these don’t just make our day — they fuel our mission.
The Real Issue: Not a Defect — A Difference
After reviewing his case, we realized the situation wasn’t about a faulty product or wrong shipment.
While 2017–2019 Toyota Highlanders often support dual-function front turn signals, Mehdi’s 2021 Limited Hybrid — despite being a higher trim — didn’t activate the white parking light function with our switchback bulbs. The amber turn signal still worked perfectly, but the white DRL mode didn’t engage.
Why? Because not all factory wiring setups are the same, even within the same model line.
But here’s what mattered to us:
Mehdi expected a seamless experience. He trusted us to get it right.
Our Response: Listen, Explain, Act
We didn’t debate trim levels or wiring diagrams.
We listened. We understood his desire for full functionality — and his preference for consistency.
So we replied with clarity and care:
We explained why the switchbacks didn’t activate both functions on his Highlander
We assured him it wasn’t a flaw in the product — just a variation in vehicle wiring
And most importantly — we shipped the single-color amber bulbs at no charge, no return needed.
We didn’t have to. But for a customer like Mehdi — who’s driven with Lasfit lights for years — it wasn’t a question. It was a commitment.
The Follow-Through: Tracking, Thanks & Trust
On April 1, we sent the tracking link.
On April 6, Mehdi left a review that humbled us all.
In his 5-star product review, he wrote:
“Outstanding Quality and Excellent Support… Vichan from the support team provided outstanding help… I am genuinely impressed by the quality of customer service and the way Lasfit stands behind its products.”
He even included photos — a true sign of a happy install.
What We Learned Here
Mehdi’s situation reinforced a core Lasfit customer support belief:
Understanding > Arguing. Clarity > Confusion. Trust > Transactions.
Reinforced our culture of “solve first, justify later” for loyal customers
Because at the end of the day — it’s not about being right. It’s about being reliable.
Thank You, Mehdi
You’ve been with us since 2018. You’ve lit your path with Lasfit through multiple vehicles. And you’ve reminded us why we do what we do.
We’re not just here for your first order — we’re here for every drive after.
With gratitude,
Lasfit Customer Service
