Lasfit Support Team
At Lasfit, we know that sometimes plans change — and when they do, we’ve got your back.
That’s exactly what happened with Hanami H from California and his 2025 Toyota 4Runner. Here’s how a last-minute vehicle update turned into a seamless customer experience.
The Situation: An Unexpected Third Row
On August 11, Hanami reached out to our support team. He’d just received a surprise update from his dealer: his brand-new 4Runner — which he thought was a 5-seater — was actually built with third-row seating. That meant the floor mats he ordered from us no longer matched his configuration.
He needed mats for a 7-seater. Fast.
Our Response: Making Exchanges Easy
By August 12, we’d already prepared a pre-printed UPS return label and sent it straight to Hanami’s inbox — no delays, no questions.
Knowing how excited customers are to get their vehicles ready, we made the process as simple as possible:
We issued a return label valid for 14 days
Clearly outlined the return steps
Prepared the correct 7-seater mats for immediate shipment once the return was confirmed
We also included helpful notes like using original packaging and avoiding hand-delivery to ensure a smooth return.
Customer Partnership: Clear Communication & Quick Action
Hanami didn’t hesitate. The same day, he dropped off the mats at his local UPS (inside a CVS, for extra convenience!) and made the payment for the price difference.
By August 13, the new set of floor mats was already on its way to him. We sent the tracking link so he could follow every mile of the delivery.
The Happy Result: A Review Before Even Installing
Hanami was so impressed with the service that he left a 5-star review that same day — before he’d even installed the mats!
In his words:
“I called Lasfit to see about switching out the mats. Dan, the CS rep, immediately processed an exchange without any hassles… I’m fully impressed with the great customer service experience! They definitely appear to be of much better quality and design than the Weathertechs I’ve had in my past 4Runners.”
What We Learned — And How We Improved
This situation showed us that even mix-ups beyond anyone’s control — like a dealer configuration change — can affect our customers’ experience. So we’ve:
Enhanced our product descriptions to more clearly call out seating configurations
Streamlined the exchange process for faster label generation and shipment
Trained our team to proactively ask about seating rows when assisting 4Runner and other SUV owners
Thank You, Hanami!
We’re grateful for customers like you — who trust us not just with their orders, but with their stories. Enjoy your new 4Runner (and those third-row passengers)!
Have a Lasfit story to share? We’d love to hear it.
Ride on,
Lasfit Customer Service
